EasyLiving has been awarded a Home Care Pulse Best of Home Care Award for 2013, with top scores in four client satisfaction categories. EasyLiving demonstrated top scores from senior clients and their families in: timeliness of senior caregivers, knowledge of caregivers, confidence level of office staff, and “recommend agency” (clients state that they would recommend the home health agency to others).
Congratulations to our senior caregivers for achieving this award! It is your hard work and dedication which makes us a top home health agency! We also wish to extend our thanks to all the clients and families who participate in the Home Care Pulse surveys and give us great feedback so we can continue to improve.
Some information about Home Care Pulse and the Home Health Agency Quality Awards: Home Care Pulse is the leading quality assurance firm for in-home senior care, with a passion for helping home health agencies provide the best care and caregiver work environment. Home Care Pulse gathers third-party quality and satisfaction research for hundreds of home health care agencies. They conduct this research through personal phone interviews by trained professionals. (information paraphrased from Home Care Pulse’s website)
As part of the Home Care Pulse Quality Management Program, they provide certification and awards based on scores from senior caregivers and home health clients.
“Home Care Pulse Certified™ agencies have proven their commitment to their clients’ and caregivers’ satisfaction by enrolling in our Quality Management Program. We measure and report their client and caregiver satisfaction scores each month, ensuring that all needs are met.
Agencies with the highest quality receive the Best of Home Care Award® from Home Care Pulse. This award is based on client and caregiver satisfaction scores from several categories… Also, to qualify for the Best of Home Care Award®, agencies must first enroll in (the) Quality Management Program and become Home Care Pulse Certified™ for six months or longer. These award-winning agencies have proven that they provide the highest level of quality, professionalism, and expertise in home care.”