Chapter 2: Client Experience

Finally, let’s talk about advance directives. These are legal documents that allow people to know your wishes or decisions in case you are unable to make those decisions on your own. It is common for clients we serve to have advance directives. The types we are going to cover today are Power of Attorney and Do Not Resuscitate orders. First, let’s learn about Power of Attorney, or POA. A Power of Attorney is a person who is designated to make healthcare and financial decisions for a client when the client is unable to do so. Sometimes, a client will designate [...]

Privacy and confidentiality is an important part of your job as a caregiver here at Easy Living. Not only are we an agency that has to follow HIPAA laws from the federal government, keeping our client’s information private and their care confidential is just one more way we can preserve their dignity. Let’s talk about keeping medical and other information about the clients you care for confidential. Because of your role, you’ll have access to sensitive information about your clients. For example, you might have access to their Medicare number because you need it when you take them to the [...]

Working with clients in their homes means you have a front-row seat to their daily life. You get to know the clients you serve, which means you might notice signs that could potentially point to abuse or neglect. We are going to spend some time reviewing types of abuse, as well as signs to report or look for. Keep in mind, clients deserve to be free from abuse and neglect from their caregivers - like you - and from their loved ones or friends. Physical abuse is when the abuser harms the client with physical actions. For example, pinching, kicking, [...]

Now that we have the basics about Easy Living covered, let’s talk about our clients. After all, they are the ones that we are here for, right? View the complete Client Bill of Rights Our clients are all unique, each with their own personalities, preferences, and needs. It’s our job to make sure each one gets the care they need and deserve during every shift. We want our clients to feel cared for and valued, and you are an integral part of the Easy Living client experience. Every client we serve has certain rights. We inform our clients about their [...]